Question 1

Can I exchange an item?

Accepted Answer

Yes. Non-promotional items may be exchanged within 14 days of purchase, provided that the item:
Has not been used or altered
Has all original tags attached
Is accompanied by the original tax invoice or proof of purchase
Is returned in its original condition and packaging

Question 2

Can promotional or sale items be exchanged?

Accepted Answer

Yes. Promotional and sale items may be exchanged within 3 days of purchase, provided that the item:
Has not been used or altered
Has all original tags attached
Is accompanied by the original tax invoice or proof of purchase
Is returned in its original condition and packaging

Question 3

Can I exchange an item for something else?

Accepted Answer

Yes. Subject to stock availability, eligible items may be exchanged for another item of your choice.

Question 4

Do I need my receipt to exchange an item?

Accepted Answer

Yes. The original tax invoice or proof of purchase must be presented for all exchanges.

Question 5

Must items be unused?

Accepted Answer

Yes. To qualify for exchange, items must be:
Unused
Unaltered
In their original condition
Returned with original tags attached

Question 6

What happens if the item I want is unavailable?

Accepted Answer

Store credit or an alternative item may be offered, subject to availability and store policy.

UAE Trading

Boutique: Exchanges & Returns/Refunds FAQ

Frequently asked questions